| * |
In case of payments received in addition to the bill amount due
to any technical
reason or otherwise, due credit for excess payment thus made will be afforded to
the customer in the
subsequent bill raised on him. Hence, no charge back claim shall be entertained.
|
| * |
No part payment shall be allowed on credit/debit card online
payments. |
| * |
If the transaction is not settled on the day of transaction, the
transaction would
be treated as FAILED at the NDMC's end and the amount would be refunded in
Consumer's accounts through
service provider/Bank. |
| * |
The payments through credit/debit cards should, therefore, be
made atleast 3 days
before due date so as to avoid levy of late payment surcharge. |
| * |
No charges/processing fees shall be charged for payment made for
electricity bills
up to a limit of Rs 5000 during one billing cycle. |
| * |
For payments above Rs 5000 the processing fees/charges shall be
collected directly
by the credit card company/Payment Gateway/ Bank etc. from the consumer. |
| * |
Making online payment through same credit/debit card are allowed
for five contract
account nos (CA nos) during one billing cycle. |
| * |
There is no payment limit for making payment through Net Banking
option. No
processing fees/charges shall be collected by Payment Gateway/ Bank etc. on such
payment from the
consumer. |
| * |
While making payment through Net Banking Aggregator a fee of Rs
3.50 plus service
tax, irrespective of the bill amount, is charged by the sevice provider/Bank
directly from the
consumer. |
| * |
In case you get a transaction failure message and the amount
gets debited from your
bank account. Kindly check the E-receipt of the payment on NDMC website after 24
hours for
confirmation of payment. In case the payment is still not updated, please lodge
your complaint through
a link Complaint/Grievances provided on the home page of NDMC website. |